Meet Our Team
To enable our Field Service Group to provide the services our customers have come to expect, a lot of preparation is made before you place your service call.
- Our engineers undergo a documented training regimen of everything from cGXP to laboratory safety and defensive driving.
- Each product line serviced by us is covered in detail starting from basic operation of the instrument to the details of our calibration procedures.
- Calibration standards and tools are assigned only after the engineer has been approved for service by one of our senior engineers.
Biotechnical Services, Inc. strives to have a “first time fix” service goal.
Our Service Goal
Vip Customer Program