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Our Training
Our Service Goal
Vip Customer Program
Our Training
To enable our Field Service Group to provide the services our customers have come to expect, a lot of preparation is made before you place your service call.
- Our engineers undergo a documented training regimen of everything from cGXP to laboratory safety and defensive driving.
- Each product line serviced by us is covered in detail starting from basic operation of the instrument to the details of our calibration procedures.
- Calibration standards and tools are assigned only after the engineer has been approved for service by one of our senior engineers.
Biotechnical Services, Inc. strives to have a “first time fix” service goal.
Our Service Goal
Our roots are planted firmly in providing service that is reliable and prompt. From service, community support, to ethical business practices that will ultimately provide our customers, employees and our company with unmeasured satisfaction.
Vip Customer Program
Inquire about our “VIP Remarkable Customer Treatment
- Complimentary Equipment Audit
- Same Day Service
- Guaranteed 80% of the parts in stock that you need
- 90 Day Service Satisfaction Circle Back
- San Diego County only
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