What do you look for in laboratory instrumentation repair service?

• Qualified, factory-trained technicians?
• Priority service response?
• Focus on one-stop fixes?
• Reasonable rates... no hidden charges?
• Courteous staff?

Then look no further...

BioTechnical Services offers the quality laboratory services you've been looking for.

To enable our Field Service Group to provide the services our customers have come to expect, a lot of preparation is made before you place the service call. Our engineers undergo a documented training regimen of everything from cGMP to Laboratory Safety and Defensive Driving. Next, each product line covered by our service group is covered in meticulous detail starting from basic operation of the instrument to the details of our calibration procedures. Standards and tools are assigned only after the engineer has been approved for service by one of the senior technicians.
View a sample copy of the BTS Field Training Log

The ability to communicate with their customers during the service event is a key ingredient of any service's group's success. When you call our office there's no confusing phone menu or excessive hold time. You get a live body, ready to serve you. BTS service call processes also harness the latest technologies in service call management software and telecommunications to log, dispatch, and track your service call. Once a new call for service has been received via our website or at our service center hotline, it is entered into the Eclipse® Service Management System. The call is immediately e-mailed to the appropriate engineer on their Treo® Mobile Communicator along with a tentative date and time for the call. Once the engineer confirms the scheduled time/date for the service call, you are e-mailed a confirmation of your call and your scheduled time. No more return calls to see when the engineer will be there.
View a sample of e-mail confirmation

Just as importantly, after your service call, you want to know that the service doesn't stop there. BTS offers calibrations, preventative maintenance programs, and full coverage agreements for most all common laboratory equipment. Through our nationwide network of independent service providers, you have the assurance that we're there when you need us. Each service call labor is also warranted for 90 days, giving you the added assurance that we stand behind our work.
Place an on-line service call
Request an information packet on all of BTS's available services

For a detailed listing of all the manufacturers and product lines we support, don't forget to check out the Services for the Manufacturer section of this website.