Lab Equipment Field Service
Look no further!
Biotechnical Services offers the quality laboratory services you've been looking for.
To enable our Field Service Group to provide the services our customers have come to expect, a lot of preparation is made before you place the service call. Our engineers undergo a documented training regimen of everything from cGXP to Laboratory Safety and Defensive Driving. Each product line serviced by BTS is covered in detail starting from basic operation of the instrument to the details of our calibration procedures. Calibration standards and tools are assigned only after the engineer has been approved for service by one of the senior technicians.
The ability to communicate with their customers during the service event is a key ingredient of any service's group's success. When you call our office there's no confusing phone menu or excessive hold time. You get a live body, ready to serve you. BTS service call processes also harness the latest technologies in service call management software and telecommunications to log, dispatch, and track your service call. Once the engineer confirms the scheduled time/date for the service call, you are e-mailed a confirmation of your call and your scheduled time. No more return calls to see when the engineer will be there.
Just as importantly, after your service call, you want to know that the service doesn't stop there. BTS offers calibrations, preventative maintenance programs, and full coverage agreements for common laboratory equipment. Each service call labor is also warranted for 30 days, giving you the added assurance that we stand behind our work.
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OUR MISSION
"To provide ongoing quality service and support to sustain innovations in biotechnology."
Stop looking! Use our free Equipment Locator service to find the lab equipment you need and if we don't have it in stock at one of our facilities we will track it down for you.
